7 Jobs in McAllen, TX
National Seating & Mobility is Hiring an Operations Supervisor Near Mcallen, TX
- Work with Technicians to prepare and effectively communicate repair quotes.
- Supervise equipment delivered to maintain quality control.
- Maintain an adequate and appropriate supply of repair parts.
- Purchase special parts only as needed and on the most cost efficient basis.
- Perform accurate physical inventory as required by the company, utilizing systems and procedures.
- Insure all orders are worked with-in the 7 day compliance standard (Prior to RTP, after released to purchase).
- Monitor CSR Ques for Compliance; Schedule delivery dates and posting are current.
- Execute all returns and credits in a timely manner to insure integrity of in-shop numbers and NSM's ability to obtain credits from vendors for unneeded parts/chairs.
- Monitor Navigation systems to identify delays or inefficiencies in routing.
- Review the Branch Operating Report daily.
- Assure CSRs and Technicians are providing compassionate and positive interaction to customers.
- Resolve customer concerns and complaints in a constructive manner, serving as an intermediary between customer concerns and company needs.
- Immediately investigate and resolve client problems concerning about equipment requiring service, working to obtain responsiveness and notate in the system.
- Receive, Investigate, and respond quickly and professionally to all customer inquiries regarding shipments, products, deliveries and complaints. Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action: When customer problem and questions arise, be able to answer equipment and clinical questions to the customer's satisfaction, maintain accurate and complete documentation of complaints and resolution.
- Provide skillful handling of grieving, upset or difficult customers. Work proactively with patients/ clients to solve a variety of problems, acting as a company field representative.
- Comply with all company policies and current government regulations and professional standards respecting patient care, including those of accrediting organizations
- Have familiarity with service requirements of each piece of equipment provided or owned by the company.
- Create, submit and maintain proper paperwork for warranty work.
- When dealing directly with customers, execute proper hand washing techniques between patients and utilize Universal precautions.
- Maintain or assist with maintaining appropriate storage of dirty and clean equipment.
- Place items back in stock on a daily basis.
- Serve as liaison between the team and the rest of the company, facilitating better communication between the team and company.
- Organize and manage effective team meetings
- Coordinate paperwork, workflow, and scheduled appointments for the service department, while providing outstanding and efficient service to customers. Work with manager to assure the department is functioning effectively.
- Maintain & manage regional, floating, Master Tech schedules.
- Coordinate regional training programs for new hires that will be sent into Sacramento for training.
- Kaiser TPS performance
- Press Ganey
- Order Management compliance
- Technician efficiency
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
- High School Diploma or equivalency required.
- Knowledge of equipment.
- Knowledge of medical billing.
- Organizational, problem solving and time management skills.
- Ability to multitask while maintaining accuracy and attention to detail.
- Ability to work independently and in a team environment.
- Previous HME or DME experience is preferred.
- Experience as a team lead or supervisor.
- Experience with distribution and scheduling.
Individuals will be expected to maintain a professional work environment at all times.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
$52k-66k (estimate)
04/18/2024
05/07/2024
nsm-seating.com
READING, PA
500 - 1,000
1992
TIM MADDOX
$200M - $500M
Retail
Related Companies
About National Seating & Mobility
Were all about mobility. Our made-just-for-you mobility devices keep you moving through all of lifes challenges. And, as a preferred provider, were moving our industry ahead with state-of-the-art technology and uniquely engineered wheelchair components. We build the right chairs for people with severe physical challenges. Many are children with birth defects, such as Cerebral Palsy, Muscular Dystrophy and Spina Bifida. We also serve teens, adults and seniors challenged with severe trauma, disease and skeletal disorders. To get it right, we must continually adhere to a spider web of ever-changi ...
ng state and federal laws, as well as insurance regulations. This requires a dedicated team of master ATPs, expert compliance /funding specialists and a national management team dedicated to whats best for our clients. Thanks to our talented hardworking team of people, were able to accomplish our missionone wheelchair at a time.
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The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.
If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Supervisor job description and responsibilities
Operations supervisors oversee all the activities within a specific department or area of an organization.
04/07/2022: Killeen, TX
Operations supervisors are responsible for leading and supervising a group of employees.
01/21/2022: Bismarck, ND
After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.
02/22/2022: Spartanburg, SC
Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.
03/01/2022: Baton Rouge, LA
Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.
02/04/2022: Pensacola, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Supervisor jobs
Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.
04/03/2022: Topeka, KS
Some companies require the operations supervisor to make major contributions to the functions of other departments.
04/13/2022: Pierre, SD
Operations supervisors report directly to the director of the department they supervise.
03/07/2022: Idaho Falls, ID
A supervisor oversees the day-to-day performance of employees.
02/06/2022: Danbury, CT
Therefore, an operations manager needs to have a strong hold over the quality standards of the products.
03/27/2022: Lexington, KY
Step 3: View the best colleges and universities for Operations Supervisor.
